“I just wanted to drop you a note to say how great all of the guys in your residential conveyancing team are. I had a very tough purchase and without the help from Neil, Louisa and Julie, I really don’t think I’d have completed.”

Legal
Bright Solicitors started in 2006 and since then have grown to become one of the leading solicitors offering both business and personal legal advice to clients in and around Plymouth and the surrounding areas.

Company Information



Bright Solicitors

Bright Solicitors is the trading name of Bright (South West) LLP. We are a limited liability partnership and are registered in England and Wales with company number OC320497.

Our registered office is situated at Floor 1, Studio 5-11, 5 Millbay Road, Plymouth. PL1 3LF.
All references on this website to ‘Bright’, ‘Bright Solicitors’, ‘the firm’, ‘we’ or ‘our’ should be read as referring to Bright (South West) LLP.

Partners

The word ‘partner’ is used to refer to a member of Bright Solicitors. There are 5 partners of Bright Solicitors, Andrew Price, Matthew Cook, Adrian Beddow, Julie Milton and Henry Lowson. Full details can be found at Companies House (see: www.companieshouse.gov.uk)

VAT

Bright (South West) LLP is registered for VAT purposes. Our VAT Registration Number is GB 890 0959 95

Regulatory Body

Bright Solicitors is regulated by the Solicitors Regulation Authority.

We have two trading offices. One is situated at our registered office at Floor 1, Studio 5-11, 5 Millbay Road, Plymouth. PL1 3LF and recognised with the SRA with ID number 444635 and our second office is situated at Unit 9, Watermark Business Centre, Erme Court, Leonards Road, Ivybridge, Devon, PL21 0SZ and recognised with the SRA with ID number 620944.

We are governed by the Solicitors Regulation Authority Code of Conduct, and copy of which can be found on the SRA website (see: http://sra.org.uk).

Insurance

We are required by the SRA to have in place professional indemnity insurance. Our insurance is provided by AM Trust Europe Limited of Market Square House, St James’ Street, Nottingham, NG1 6FG, Markel International Insurance Company Limited of 20 Fenchurch Street, London, EC3M 3AZ, Syndicate 2987 (BRT) at Lloyd’s 1 Lime Street, London EC3M 78A, Starr Insurance and Reinsurance Ltd, 4th Floor, 13 Fenchurch Avenue, London, EC3M 5AD and Syndicate 1861 (ANV) at Lloyd’s via Dual Corporate Risks Limited of 107 Leadenhall Street, London, EC3A 4AF. Our insurance is capped at £5,000,000. If you require further details of our cover then please contact our firms Compliance Officer for Legal Practice (COLP) who is currently Matthew Cook on 01752 388883 or matt.cook@brightllp.co.uk.

Accreditations

We are accredited with both the legal practice quality mark “Lexcel” and conveyancing quality scheme accreditation CQS (for which we won the national award for best CQS Accredited Firm at the Law Society Excellence Awards in 2013).

Equality & Diversity

We are committed to equality and diversity and work hard to create a working environment where people from different backgrounds can thrive. We are committed to treating all prospective and existing clients, employees and partners equally and with the same attention, courtesy and respect regardless of their gender, marital status, ethnic origin, nationality, age, disability, sexual orientation or religious belief.

A copy of the firm’s diversity and discrimination policy is provided to all employees. If any person who is not an employee or partner wishes to make any complaint concerning diversity or discrimination, please contact the COLP who will provide details of our complaints procedure.

Workforce Diversity Data 2017

As required by the Solicitors Regulation Authority we have conducted our diversity data collection and reported the required information to the SRA.

Partners and staff were not required to respond to the questions asked. 28 responses were received.

At the time of the data collection, and of the 28 staff who responded to the questionnaire, the data was collected from 3 partners, 4 solicitors, 5 fee earners, 8 assistants, 2 managerial roles and 6 IT/HR other corporate services roles.

If you require more information on our diversity policy and data submissions then please contact the firms COLP.

Complaints

We are committed to providing a quality service to you. If we do get things wrong we’ll make every effort to resolve your issues quickly and efficiently. If you have an issue that you would like to bring to our attention then the first step is to talk to, or write to, the person who is dealing with your matter.

If the person dealing with your matter is not available, if he/she has not been able to resolve the issue satisfactorily or if you would prefer to speak to someone else, please telephone or write to: Matt Cook, our COLP, matt.cook@brightllp.co.uk or telephone on 01752 388883.

In order that your complaint can be dealt with adequately it will need to be provided in writing (an email is sufficient). Your complaint will be acknowledged within three working days. We aim to provide our initial response to your complaint within 14 days of acknowledgement or to arrange a face-to-face meeting within this time if we feel that this would assist matters and you are happy to. This may not always be possible if it is not an active matter and we are required to retrieve the file from our archive, if this occurs then we will confirm with you.

At each stage we will do our best to investigate your concerns, ensure that any remedial action agreed to be taken is done so as quickly as possible and to keep you informed throughout the process and of any action being taken.

If you are not satisfied with our response you may speak with the Senior Partner of the firm, Andrew Price. Alternatively you may refer the matter to The Legal Ombudsman, who can be contacted using the following details:

Address: PO Box 6806, Wolverhampton, WV1 9WJ
Phone: 0300 555 0333
email: enquiries@legalombudsman.org.uk
website: www.legalombudsman.org.uk

Updated: June 2017