“I just wanted to drop you a note to say how great all of the guys in your residential conveyancing team are. I had a very tough purchase and without the help from Neil, Louisa and Julie, I really don’t think I’d have completed.”

Bright Solicitors started in 2006 and since then have grown to become one of the leading solicitors offering both business and personal legal advice to clients in and around Plymouth and the surrounding areas.

Privacy Policy

Bright Solicitors are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal information we collect from you, or that you provide to us, on our website www.brightllp.co.uk (Site) will be used.

Please read this policy carefully, Your use of the Site constitutes your acceptance to it. If you do not accept and agree with this policy then you should stop using our Site. We may be required to make any amendments to this policy and you will be deemed to accept any such amendments by your continued use of the Site. This version of the policy was last updated on the 3rd February 2016.

We are registered with the Information Commissioners Office. Our registration number is Z9582519. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Bright (South West) LLP of Floor 1, Studio 5-11, 5 Millbay Road, Plymouth. PL1 3LF. For more information about us please see our Company Information page

Who this policy applies to

This privacy policy applies to all persons whose personal information we collect and use. Including:

  • our clients;
  • other solicitors, lawyers, licensed conveyancers and barristers;
  • people who are involved in court or other legal proceedings or the provision of related legal advice. Including:
    • claimants;
    • defendants;
    • witnesses;
    • experts; and
    • service providers related to such court or legal proceedings, legal advice or insurance claims. For example investigators, mediators and costs lawyers.
  • people who are involved in contracts and transactions we are working on, for example other businesses/individuals our clients are contracting with;
  • job applicants;
  • our business contacts;
  • people who attend our seminars or receive our legal updates, or who visit our Site ;
  • service providers; and
  • our regulators, insurers, professional advisers and certification bodies.

What Data we collect

We may collect and process data from the following sources:

  • Information that you provide by subscribing to newsletters on our Site, or if you contact us with comments or specific requests;
  • Information that you provide by filling in forms on our Site, including information provided at the time of registering to use our services (including but not limited to our Optima Employment Portal and or our Conveyancing Calculator);
  • Transactions you carry through our Site; and
  • Details of your visits to our Site, without limitation, and the resources that you access.

Depending upon your use of our Site, we may collect some or all of the following data:

  • name;
  • date of birth;
  • gender;
  • business/company name;
  • job title;
  • profession;
  • contact information such as email addresses and telephone numbers;
  • information about your business, including any sensitive personal data about your employees and/or business partners;
  • details of any property held by you, including mortgage details and/or details of any residents over the age of 18;
  • demographic information such as post code, preferences and interests;
  • financial information such as credit / debit card numbers;
  • IP address (automatically collected);
  • web browser type and version (automatically collected);
  • operating system (automatically collected);
  • a list of URLs starting with a referring site, your activity on our Site, and the site you exit to (automatically collected);

How we will use your data

We will use your information to provide our services. This includes:

  • Providing legal and related services, such as court or other legal proceedings, providing legal advice, advising and negotiating legal contracts, carry out identity checks on you for Money Laundering and fraud investigation purposes;
  • Providing training and legal updates and marketing, development and tendering in relation to our products and services;
  • Complying with our legal obligations or making disclosures to government, regulatory or other public bodies where in our reasonable opinion the disclosure is appropriate and permitted by law, including providing checks of our clients where required to do so (i.e. anti-money laundering checks), disclosures required by law or further to an order of a court of competent jurisdiction and disclosures to any data protection authority or regulator of legal services;
  • Staff recruitment;
  • Providing access to our files for audit purposes, including to Recognising Excellence who carry out our Lexcel audit assessments, Law Society in respect of our Conveyancing Quality Scheme (CQS) accreditation and our accountants for the purpose of Solicitors Accounts Rules audits; and
  • Providing information to our brokers and insurers.

Where we will store your data

All information you provide to us is stored on our secure servers. It may be necessary to pass your personal and sensitive data to other companies for processing on our behalf. Some of these companies may be based outside Europe in countries which may not have the laws to protect your personal data, but in all cases we will ensure that such companies meet the standards of data protection existing within the European Economic Area and specifically that the data is kept securely and only used for the purposes for which it was provided.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information and data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Data we collect will be done so over a secure link using recognised industry standard techniques which encrypt the data while travelling over the internet. We do not send full credit card details (where applicable) back to your screen, for fear of these being overlooked or compromised. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. You are not permitted to share your password with anyone.

Where you provide us with personal information about another person

If you give us personal information about another person, you should ensure that:

  • You are legally entitled to give us that information;
  • The disclosure is in accordance with any applicable data protection or privacy law; and
  • Such other person has also read this privacy policy.

IP addresses , cookies and Google Analytics

We may collect information about your computer, including where available your IP address, operating system and browser type. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. Any such data will be collected in accordance with our cookie policy

Access to your information

Under the Data Protection Act you can access the personal information we hold on you. Any access request is subject to an administration fee of £10 (cheque payable to Bright (South West) LLP) and your request should be addressed to Compliance Officer for Legal Practice.


By submitting your information and by accepting the data protection terms, you consent to the use of your personal information as set out in this privacy policy.

February 2016