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BRIGHT SOLICITORS

Company Information

Bright Solicitors

Bright Solicitors is the trading name of Bright (South West) LLP. We are a limited liability partnership and are registered in England and Wales with company number OC320497.

Our registered office is situated at Floor 1, Studio 5-11, 5 Millbay Road, Plymouth. PL1 3LF.

All references on this website to ‘Bright’, ‘Bright Solicitors’, ‘the firm’, ‘we’ or ‘our’ should be read as referring to Bright (South West) LLP.

Partners

The word ‘partner’ is used to refer to a member of Bright Solicitors. There are 5 partners of Bright Solicitors, Andrew Price, Matthew Cook, Julie Milton, Alex Jeffery and Henry Lowson. Full details can be found at Companies House (see: www.companieshouse.gov.uk)

VAT

Bright (South West) LLP is registered for VAT purposes. Our VAT Registration Number is GB 890 0959 95

Regulatory Body

Bright Solicitors is regulated by the Solicitors Regulation Authority.

We have two trading offices. One is situated at our registered office at Floor 1, Studio 5-11, 5 Millbay Road, Plymouth. PL1 3LF and recognised with the SRA with ID number 444635 and our second office is situated at Unit 9, Watermark Business Centre, Erme Court, Leonards Road, Ivybridge, Devon, PL21 0SZ and recognised with the SRA with ID number 620944.

We are governed by the Solicitors Regulation Authority Code of Conduct, and copy of which can be found on the SRA website (see: http://sra.org.uk).

Insurance

We are required by the SRA to have in place professional indemnity insurance. Our insurance is provided by Probitas 1492 (registered in England number 09670473; Home State - United Kingdom. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority; registration number 202842). Our insurance is capped at £5,000,000. If you require further details of our cover then please contact our firms Compliance Officer for Legal Practice (COLP) who is currently Matthew Cook on 01752 388883 or matt.cook@brightllp.co.uk.

Accreditations

We are accredited with both the legal practice quality mark “Lexcel” and conveyancing quality scheme accreditation CQS (for which we won the national award for best CQS Accredited Firm at the Law Society Excellence Awards in 2013).

Equality & Diversity

Bright Solicitors are committed to equality and diversity and work hard to create a working environment where people from different backgrounds can thrive. We are committed to treating all prospective and existing clients, employees and partners equally and with the same attention, courtesy and respect regardless of their gender, marital status, ethnic origin, nationality, age, disability, sexual orientation or religious belief.

As required by the Solicitors Regulation Authority we have conducted our diversity data collection and reported the required information to the SRA on 30th June 2023.

Partners and staff were not required to respond to the questions asked. 63 responses were received and 4 people chose not to provide the data.

At the time of the data collection, and of the 63 staff who responded to the questionnaire, the data was collected from 3 partners, 6 solicitors, 14 fee earners, 24 assistants, 6 managerial roles, 8 IT/HR other corporate services roles and 1 Chartered Legal Executive.

If you require more information on our diversity policy and data submissions then please contact the firms COLP.

Complaints

You can download a copy of our complaints policy here.

We are committed to providing a quality service to you. If we do get things wrong we’ll make every effort to resolve your issues quickly and efficiently. If you have an issue that you would like to bring to our attention then the first step is to talk to, or write to, the person who is dealing with your matter.

If the person dealing with your matter is not available, if he/she has not been able to resolve the issue satisfactorily or if you would prefer to speak to someone else, please telephone or write to: Matt Cook, our COLP, matt.cook@brightllp.co.uk or telephone on 01752 388883.

In order that your complaint can be dealt with adequately it will need to be provided in writing (an email is sufficient). Your complaint will be acknowledged within three working days. We aim to provide our initial response to your complaint within 14 days of acknowledgement or to arrange a face-to-face meeting within this time if we feel that this would assist matters and you are happy to. This may not always be possible if it is not an active matter and we are required to retrieve the file from our archive, if this occurs then we will confirm with you.

At each stage we will do our best to investigate your concerns, ensure that any remedial action agreed to be taken is done so as quickly as possible and to keep you informed throughout the process and of any action being taken.

If you are not satisfied with our response you may speak with the Senior Partner of the firm, Andrew Price.

Alternatively if your complaint relates to the service provided by Bright LLP you may refer the matter to The Legal Ombudsman, who can be contacted using the following details:

Address: PO Box 6167, Slough, SL1 0EH

Phone: 0300 555 0333

email: enquiries@legalombudsman.org.uk

website: www.legalombudsman.org.uk

If your complaint is regarding the conduct of a fee earner or of the firm, you can complain directly to the SRA using the form found on the following website:

www.sra.org.uk/consumers/problems/report-solicitor/

Updated: April 2024